Welcome to DesiDukan! These terms and conditions govern your use of our website and mobile application. By accessing or using our services, you agree to comply with these terms and conditions. Please read them carefully before proceeding.

  1. Use of Services: a. You must be at least 18 years old to use our services or have the consent of a legal guardian. b. You agree to provide accurate and complete information when creating an account or placing an order. c. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. d. You agree not to use our services for any illegal, unauthorized, or prohibited purposes.
  2. Product Information: a. We strive to provide accurate and up-to-date information regarding our products, including descriptions, prices, and availability. However, we do not guarantee the accuracy or completeness of such information. b. Prices and promotions are subject to change without prior notice. We reserve the right to modify or discontinue any product or service without liability.
  3. Ordering and Delivery: a. By placing an order, you make an offer to purchase the products selected. We reserve the right to accept or decline your offer at our discretion. b. Delivery times may vary based on factors beyond our control. We will make reasonable efforts to ensure timely delivery but do not guarantee specific delivery times. c. In the event of unavailability or a pricing error, we may cancel or modify your order and provide a refund or alternative options. d. Delivery will be made to the address provided during the ordering process. It is your responsibility to ensure the accuracy of the delivery address.
  4. Payment: a. We accept various payment methods, including credit/debit cards, mobile wallets, and cash on delivery (where available). b. You agree to pay for all products and services ordered from us, including applicable taxes and delivery charges. c. We use secure payment gateways to protect your financial information, but we do not guarantee the security of third-party payment processors.
  5. Returns and Refunds: a. Our return policy applies to eligible products within the specified timeframe. Please refer to our Return Policy page for detailed information. b. Refunds, if applicable, will be processed to the original payment method used for the purchase.
  6. Intellectual Property: a. All content, trademarks, logos, and intellectual property on our website and mobile application are the property of DesiDukan or its affiliates and are protected by applicable laws. b. You may not use, reproduce, modify, or distribute any content from our website without our prior written consent.
  7. Privacy and Data Protection: a. We collect, store, and process personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein.
  8. Limitation of Liability: a. We strive to provide accurate and reliable information and services. However, we do not guarantee the completeness, accuracy, or reliability of our website or mobile application. b. In no event shall DesiDukan be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use our services.
  9. Governing Law and Jurisdiction: a. These terms and conditions are governed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Kolkata.
  10. Amendments: a. We reserve the right to modify or update these terms and conditions at any time without prior notice. The revised terms will be effective upon posting on our website.

If you have any questions or concerns regarding these terms and conditions, please contact our customer support team.

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