Refund and Returns Policy:

At DesiDukan, we strive to ensure your utmost satisfaction with our products and services. In the event that you are not completely satisfied with your purchase, we have outlined our refund and returns policy to assist you.

  1. Eligibility for Returns:
    • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
    • Certain products, such as perishable goods, intimate or sanitary items, and personalized or customized items, may not be eligible for returns. Please check the product description for any specific return eligibility exclusions.
  2. Return Process:
    • If you wish to initiate a return, please contact our customer support team within 7 days of receiving your order. Provide them with the necessary details, including the order number and the reason for the return.
    • Our customer support team will guide you through the return process, including providing you with the return address and any additional instructions.
    • Please ensure that the product is securely packaged to avoid any damage during return transit.
  3. Refund Process:
    • Once we receive the returned product and verify its eligibility, we will initiate the refund process.
    • The refund will be issued to the original payment method used for the purchase.
    • Please note that the refund processing time may vary depending on the payment method and financial institution involved. It may take a few business days for the refund to reflect in your account.
  4. Return Shipping Costs:
    • If the return is due to an error on our part (such as a damaged or incorrect item), we will bear the return shipping costs.
    • If the return is due to personal preference or other reasons not attributed to our error, the return shipping costs will be the responsibility of the customer.
  5. Damaged or Incorrect Items:
    • If you receive a damaged or incorrect item, please contact our customer support team immediately. Provide them with the necessary details and any supporting evidence, such as photos, to facilitate the resolution process.
    • We will arrange for the return of the damaged or incorrect item and provide a replacement or refund, as per your preference.

Please note that this policy applies to purchases made directly through our website or mobile application. If you have purchased our products through a third-party platform, please refer to their respective refund and returns policy.

If you have any further questions or require assistance regarding our refund and returns policy, please don’t hesitate to contact our customer support team. We are here to help ensure your satisfaction with your DesiDukan shopping experience.

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