Desidukan collects and stores the information you enter on our website/mobile application. Personal details such as your email address, name, phone number, and user image may be collected for profile purposes. Providing this information is voluntary, except for the details required for service delivery.
Desidukan may use the information for the following purposes:
- Addressing service-related issues and enhancing your shopping experience.
- Handling orders, delivering products, and providing promotional offers.
- Communicating with you via phone, mobile application, or email.
- Offering an enhanced and delightful customer experience.
- Dealing with inquiries, complaints, and customer service-related activities.
- Providing recommendations based on your past purchases.
- Responding to queries and fulfilling requests for information about our products and services.
- Sending offers about our products and services, as well as those of the holding company and its subsidiaries under the RP-Sanjiv Goenka Group (“Group”).
- Conducting marketing and market research/industry/sector analytics, including internal demographic studies, by third parties.
- Responding to judicial processes and providing information to law enforcement agencies or as permitted by law.
Note that you have the right to choose not to disclose any information. However, in such cases, you may not be able to utilize certain features or services on our website/mobile application. If you post any messages, complaints, or feedback, we retain the information to resolve disputes and provide appropriate resolutions.
- Sharing of Information
Desidukan collects your information to improve our service and offerings. During this process, we may identify your IP address to customize our services according to your specific needs. We may disclose or transfer your information:
- To any law enforcement authority as required by law.
- To our Group for business purposes, enhancing customer experience.
- To our affiliate companies for improved customer satisfaction.
- To our advisors, such as lawyers, chartered accountants, and financial advisors, for business transactions.
- To third parties that provide services to us or act on our behalf in connection with our business operations.
- As part of a corporate reorganization, such as a merger, acquisition, or transfer.
- Security Measures
We implement reasonable security measures, as mandated by applicable law, to safeguard and protect your information.
- External Links
Our website/mobile application may link to other websites that may collect information about you. DesiDukan is not responsible for the privacy practices or content of those linked websites.
- Grievance Officer under the Information Technology Act 2000
Desidukan Belghoria 47/1 Feeder Road B elghoria, Kolkata – 700056 Mobile: 9999731548 Email: firstname.lastname@example.org
If you have any complaints regarding access or usage of our website/mobile application, please contact the above person.