Delivery and Shipping Policy

At DesiDukan, we are committed to providing you with a seamless and reliable delivery experience. Our delivery and shipping policy outlines important information regarding delivery areas, timeframes, charges, and more.

  1. Delivery Areas:
    • We currently offer delivery services to select areas in Kolkata, including Belghoria. Please check our website or contact our customer support to confirm if your location is within our delivery coverage.
  2. Delivery Timeframes:
    • We strive to deliver your order within the shortest possible time. Delivery timeframes may vary depending on factors such as product availability, your location, and prevailing conditions.
    • Estimated delivery times will be provided during the checkout process. Please note that these are approximate and may be subject to change.
  3. Delivery Charges:
    • Delivery charges may apply based on your order value and delivery location. Any applicable charges will be displayed during the checkout process before you confirm your order.
    • We may offer free delivery promotions from time to time. Stay updated with our website or subscribe to our newsletter to receive information about any ongoing offers.
  4. Tracking Orders:
    • Once your order is dispatched, we will provide you with a tracking link or information to track your order. You can monitor the progress of your delivery and get real-time updates.
    • In case of any delays or issues with your delivery, our customer support team will assist you and provide the necessary information.
  5. Delivery Confirmation:
    • For successful deliveries, we require a confirmation signature or acceptance of the order by an authorized recipient. This ensures that your order is delivered securely and reaches the intended recipient.
  6. International Shipping:
    • Currently, we only offer delivery services within Kolkata and do not provide international shipping.
  7. Delivery Partners:
    • We work with reliable delivery partners to ensure your orders are handled with care and delivered in a timely manner. However, we cannot be held responsible for any delays or issues caused by external factors beyond our control.
  8. Change of Delivery Address:
    • If you need to change your delivery address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may be subject to feasibility and additional charges (if applicable).

If you have any further questions or require assistance regarding our delivery and shipping policy, please don’t hesitate to contact our customer support team. We are here to ensure a smooth and efficient delivery process for your DesiDukan orders.

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